Returns

For returns, please refer to the below list. If you require assistance at anytime, please call Burratronics Customer Service on 07 4092 7038.

ONLINE PURCHASES:

  • Change of mind: While we do not have to provide refunds or returns for change of mind, Burratronics will accept change of mind refunds for unopened/sealed products within 7 days. To begin the return process for an online purchase, please visit the online Returns Center (you can also see us in-store or call Customer Service on 07 4092 7038)
  • Faulty Products: For faulty products, please visit the online Returns Center, call Burratronics Customer Service on 07 4092 7038, or see us in-store to action a warranty for your faulty product.

IN-STORE PURCHASES:

In-store purchases cannot currently be returned using the online system. Please see us in-store or call Customer Service on 07 4092 7038.